💚 We gathered the information you may need while using Comforties, so your time for reflection and conversation can continue smoothly.
| Category | Information |
|---|---|
| 📧 Email Support | [email protected] |
| 💬 In-App Contact | My Page > Customer Support > Contact Us |
| 📝 Send Feedback | My Page > Customer Support > Send Feedback |
| @comforties_official | |
| 🗑️ Account Deletion | My Page > Profile Information > Delete Account |
When contacting us, please include your account email, app version, device information, and the screen where the issue occurred.
This helps us review your request more quickly.
Comforties is an app where you can talk with an AI counselor, reflect on your emotions, and review summaries and emotional flow after each counseling session.
In My Page, you can manage your account, payments, notifications, support options, and app information.
| Menu | What You Can Do |
|---|---|
| 👤 Profile Information | Change your nickname, language, and time zone |
| 🔔 Notification Settings | Manage daily check-in, counseling summary, and event/benefit notifications |
| ⏱️ Time Recharge | Check remaining counseling time and recharge time |
| 🧾 Usage History | View purchased time and usage records |
| ❓ FAQ | Check frequently asked questions |
| 📝 Send Feedback | Share issues, suggestions, or requests |
| 📧 Contact Us | Contact the support team by email |
| 📄 Terms / Privacy Policy | Review service policies |
You can change your nickname, language, and time zone in My Page > Profile Information.
If you change your language or time zone, dates and times in your records may be displayed based on the updated setting.
You can delete your Comforties account directly in the app.
Steps: